Sales Team Training Portal

πŸ“ˆ Sales Team Training Guide

Empowering You to Sell Stress-Free Transitions

$23.3B

U.S. Moving Industry Value

28M

Annual Relocations

80%

Cite Packing as Top Stressor

🎯 Your Sales Success Journey

Welcome to the PackEmStackEm sales team! As a sales representative, you'll be the first point of contact for clients seeking our premium, eco-friendly packing services. Your role is to educate, build trust, and close deals that deliver value for individuals, businesses, and partners.

4 Sections

Comprehensive coverage

60-90 min

Training duration

90% Pass

Required score

$200K+

Top earner potential

Mandatory Training Completion

This training covers services, sales process, commissions, and advancement opportunities. You must score 90% on the final quiz to begin selling.

⚠️ Note: If you don't pass initially, review the materials and retake the quiz. Let's equip you to succeed!

1 Section 1

πŸ“¦ Understanding Our Services

Know the product inside out to sell with confidence. PackEmStackEm offers specialized packing (no transportation), focusing on items under 50 lbs with eco-materials, checklists, and guarantees.

🎯 Our Unique Value Proposition

50-75%

Time savings vs. DIY

1 in 3

Claims avoided

Flat Rate

Transparent pricing

🏠 Core Services Overview

Residential Packing

For homes/apartments; room-specific services (kitchen, bedroom, bathroom, dining, living)

πŸ’‘ Selling Tip:

Ideal for families/individuals; emphasize fragile item protection and "Unpack First" labels

Commercial Packing

Office relocations; minimizes downtime ($260,000/hour risk); includes electronics/files

πŸ’‘ Selling Tip:

Pitch to businesses/HR for employee perks and downtime reduction

⭐ Specialized Services

Property Management

  • β€’ Opt-In: $99–$129 flat (tenant-paid)
  • β€’ Subsidized: $9–$15/month
  • β€’ Premium Perk: Free session
  • β€’ Reduces turnover costs ($3,872/unit)

Senior Packing

  • β€’ Discounted ($129–$199 flat)
  • β€’ Gentle pace, family involvement
  • β€’ Target assisted living/caregivers
  • β€’ 235,000 annual retirement moves

Military Packing

  • β€’ 15% off ($127–$509)
  • β€’ Priority for PCS (400,000/year)
  • β€’ Pitch to bases/families
  • β€’ Short-notice flexibility

Government Services

  • β€’ Voucher tiers ($160–$199/employee for 100+)
  • β€’ GSA-compliant for agencies/contractors
  • β€’ Focus on bulk relocations
  • β€’ $13,000 average PCS cost

College Campus

  • β€’ Student-focused ($25 dorm kits)
  • β€’ Quick for dorms/apartments
  • β€’ Sell to universities/parents
  • β€’ 18.9 million undergrads

Add-On Services

  • β€’ Storage Packing ($75 add-on)
  • β€’ Unpacking Services ($99 flat)
  • β€’ Moving Kits ($35–$75)
  • β€’ Room-Specific Upgrades

Vouchers & Kits

  • Bulk vouchers: $1,100/10-pack
  • Moving kits: $35–$75
  • Perfect for: Partners/gifts

Affiliate/Referral

  • Agents/movers: $50–$100/referral
  • Students/influencers: Unlimited commissions
  • Requirements: Min 1k followers, 3 posts/week

πŸ’‘ Strategic Selling Tips

Eco-Angle

78% of millennials prefer green options

Highlight biodegradable materials and sustainable practices

Cost-Savings

$260k/hour downtime risk for businesses

Emphasize ROI and efficiency gains for commercial clients

Emotional Relief

Stress reduction for seniors and families

Focus on peace of mind and professional care

2 Section 2

🎯 The Comprehensive Sales Process

Follow this proven 7-step process to close deals consistently. Aim for a 20–30% conversion rate by building rapport and demonstrating value.

🎯 Sales Performance Targets

20-30%

Target conversion rate

3-5

Follow-up touches needed

80%

Require multiple touches

πŸ“ˆ The 7-Step Sales Process

1

Lead Qualification (Discovery Call/Email)

πŸ” Key Actions:
  • Use forms/quotes to identify needs (e.g., "What type of move?")
  • Qualify: Budget, timeline, pain points (stress, time, damages)
  • Disqualify if they need full moving (refer partners)
πŸ’‘ Pro Tip:

Focus on pain points first. Most leads are driven by stress (80%) rather than cost savings alone.

2

Needs Assessment

πŸ“‹ Process:
  • Schedule 15-min consultation
  • Ask open questions: "What's your biggest packing worry?"
  • Tailor to services (e.g., voucher for agents)
❓ Key Questions:
  • β€’ "What's driving this move?"
  • β€’ "What concerns you most about packing?"
  • β€’ "What's your timeline?"
  • β€’ "Any fragile/valuable items?"
3

Value Presentation

🎁 Demonstration:
  • Demo benefits with stats (e.g., "Save 50% time vs. DIY")
  • Use visuals/case studies
  • Highlight guarantees/eco-materials
πŸ“Š Key Statistics to Use:
  • β€’ 50-75% time savings vs DIY
  • β€’ 1 in 3 damage claims avoided
  • β€’ 97% customer satisfaction
  • β€’ Flat-rate transparent pricing
4

Objection Handling

πŸ’¬ Common Objections:

"Too expensive"

"Flat rates save vs. $3,872 turnover cost"

"Takes too long"

"We pack in 2–6 hours vs. 40-60 DIY"

🀝 Empathy Framework:

"I understand moves are stressfulβ€”here's how we help:"

  • 1. Acknowledge their concern
  • 2. Share relevant statistic
  • 3. Provide specific solution
5

Proposal & Quote

πŸ“ Delivery:
  • Send customized quote via email (flat rates/discounts)
  • Include checklist preview
  • Add testimonials for credibility
✨ Quote Enhancement:
  • β€’ Personalized service breakdown
  • β€’ Timeline with key milestones
  • β€’ Satisfaction guarantee prominently displayed
  • β€’ Next steps clearly outlined
6

Close the Sale

🎯 Closing Techniques:
  • Ask for commitment: "Ready to book?"
  • Offer incentives (e.g., 10% off first service)
  • Create urgency with scheduling availability
πŸ”₯ Closing Scripts:
  • β€’ "Shall we get you scheduled?"
  • β€’ "What questions can I answer to move forward?"
  • β€’ "I have openings this week and next..."
7

Follow-Up & Upsell

πŸ”„ Ongoing Engagement:
  • Post-sale, nurture with tips
  • Upsell add-ons (unpacking, kits)
  • Ask for referrals ($50–$100/commission)
πŸ’° Upsell Opportunities:
  • β€’ Unpacking services ($99)
  • β€’ Storage packing ($75)
  • β€’ Moving kits ($35-75)
  • β€’ Referral program enrollment

⭐ Intangibles for Sales Success

Empathy & Listening

Relate to client stress (82% report high levels)

Active listening builds trust, increasing closes by 25%

Product Knowledge

Master services & statistics

Role-play scenarios (e.g., senior pitch)

Persistence

Follow up 3–5 times

80% of sales require multiple touches

Integrity

Be transparentβ€”no overselling

Our guarantee backs you up

Adaptability

Tailor to client type

Data for businesses, emotion for seniors

Time Management

Prioritize high-value leads

Government bulk > single residential

Continuous Learning

Weekly team huddles

Study trends (e.g., 2025 eco-demand)

Positive Mindset

Celebrate wins; resilience key

60% of leads need nurturing

3 Section 3

πŸ’° Sales Commissions & Earnings Potential

We reward performance with competitive commissionsβ€”unlimited potential in a $23.3B market. Base salary $40,000–$60,000 plus commissions and bonuses.

🎯 Total Compensation Structure

$40K-$60K

Base salary range

10-15%

Commission rates

Unlimited

Earning potential

πŸ“Š Commission Structure Breakdown

Base Commissions

Residential/Commercial 10%

Example: $15–$20 commission on $149 pack

Partnerships/Vouchers 15%

Example: $165 commission on $1,100 10-pack

Flat Rate Bonuses

Referrals $50–$100

Unlimited for affiliates (agents, influencers)

Repeat Clients $100

Bonus for every returning customer

πŸ† Performance Bonuses

Quarterly Awards

$500

Top closer each quarter

Team Override

10-15%

Leadership bonus for managers

πŸ“ˆ Earnings Potential Table

Based on Average Monthly Closes; Scalable with Leads/Performance

Entry-Level (0–6 Months)

Monthly Closes

20

Deal Value

$200

Monthly Commission

$400–$600

Annual Earnings

$50K–$65K

Mid-Level (6–18 Months)

Monthly Closes

40

Deal Value

$250

Monthly Commission

$1,000–$1,500

Annual Earnings

$70K–$90K

Senior (18+ Months)

Monthly Closes

60+

Deal Value

$300

Monthly Commission

$2,000–$3,000+

Annual Earnings

$100K–$150K+

Top Performer/Team Lead

Monthly Closes

100+ (w/ referrals)

Deal Value

$400

Monthly Commission

$5,000+

Annual Earnings

$200K+ (unlimited)

Scalability

  • No capβ€”earn more with volume
  • Bulk deals: Government at $199/employee for 500+
  • Lead sources: Inbound, outbound, partnerships
  • Top sellers scale to $200k+ by managing teams

Advancement Path

0–6 Months: Sales Rep

Focus on closing; receive mentorship

6–18 Months: Senior Rep

Lead training; 10% team override

18+ Months: Sales Manager

Oversee regions; salary bump + 15% commissions

Top Tier: Director/Partner

Equity options; unlimited growth in $23.3B industry

🎯 Promotion Success Metrics

Quantitative Metrics

  • β€’ Monthly close targets met consistently
  • β€’ Customer satisfaction scores (4.5+ stars)
  • β€’ Revenue generation and growth
  • β€’ Referral program participation
  • β€’ Upselling success rates

Leadership Qualities

  • β€’ Mentoring new team members
  • β€’ Problem-solving abilities
  • β€’ Professional communication
  • β€’ Initiative and innovation
  • β€’ Team collaboration

Your Success = Our Success

In the $23.3 billion moving industry, top performers create their own opportunities. We provide the tools, training, and supportβ€”you bring the drive to succeed.

4 Section 4

πŸ† Final Quiz – Prove Your Sales Mastery

Score 90% (18/20) to qualify for active sales duties. Multiple choice formatβ€”retake if needed to reach certification.

Progress 0/20

1. Base residential commission rate?

a) 8%
βœ“ b) 10%
c) 12%

5. Military discount percentage?

a) 10%
βœ“ b) 15%
c) 20%

12. Average deal value for mid-level reps?

a) $200
βœ“ b) $250
c) $300

20. First step in 7-step sales process?

βœ“ a) Qualify leads
b) Present pricing
c) Close deals

Complete Quiz Topics (20 Questions)

1. Base commission rate (10%)
2. Partnership commission (15%)
3. Conversion rate target
4. Senior discount pricing
5. Military discount (15%)
6. Government bulk pricing
7. College kit pricing
8. Unpacking upsell ($99)
9. 7-step sales process
10. Pain point identification
11. Objection handling
12. Mid-level deal value ($250)
13. Referral bonus amounts
14. Quarterly performance bonus
15. Top performer earnings
16. Advancement timeline
17. Soft skills importance
18. Quiz pass score (90%)
19. Industry market size
20. Sales process steps

Key Sales Metrics to Remember

25%
Conversion Target
10-15%
Commission Rates
$99
Unpacking Upsell
$23.3B
Market Size

In the actual implementation, this would launch the full 20-question interactive quiz with real-time scoring and immediate feedback.

πŸŽ‰ Congratulations, Future Sales Star!

If passed, you're ready to start selling! Contact for territory assignment and lead access.

Next Steps:

Contact sales manager for territory assignment

Shadow experienced reps

Start closing deals and earning commissions

Ready to Start Your Sales Journey?

Join our elite sales team and turn stressed movers into delighted customers while building your unlimited earning potential in the $23.3B moving industry.

$40k-$200k+
Earning Range
25%
Conversion Target
7 Steps
Sales Process
Unlimited
Growth Potential

Remember: Every "no" gets you closer to a "yes." Master the process, serve the customer, and the commissions will follow.