Welcome to the PackEmStackEm team! Complete this comprehensive training to become a certified packing technician and deliver our guaranteed, eco-friendly packing services.
Estimated completion time
Required passing score
Plus certification quiz
This training is mandatory for all new hires. You must complete all sections and pass the quiz with 90% or higher to become fully active and eligible for field assignments.
Understanding PackEmStackEm's mission, values, and your crucial role as a packing technician
PackEmStackEm provides eco-friendly, guaranteed packing solutions to make transitions stress-free for our clients.
Treat every client's belongings as if they were your own. Their trust is everything.
No lifting over 50 lbs. Always prioritize health and injury prevention.
Use recyclable, biodegradable materials. 78% of consumers prefer sustainable services.
We stand behind our work with full insurance and satisfaction promise.
Our current customer satisfaction rate that you'll help maintain
Safety is non-negotiable. Moving/packing industries report over 185,000 worker injuries annually—we exceed standards to protect you.
Your safety and well-being is our top priority. Every policy below is designed to protect you, our clients, and maintain our reputation for excellence.
50 lbs MAX
NEVER pack or lift items over 50 lbs.
If you encounter heavier items, note in checklist and inform supervisor immediately. The client must handle these items themselves.
An adult (18+) must be present at all times
Never enter or work in unsupervised areas. If no adult is present, reschedule and notify the office immediately.
Call 911 FIRST
Then contact supervisor. Your safety and the client's well-being come before any packing job.
Never exceed this limit
Must be present at all times
Always prioritize safety
Master our checklist-driven, room-by-room packing system. Professionals pack a home in 2-6 hours vs. 40-60 hours for DIY.
Professional packing time for full home
Target time per room
Faster than DIY packing
Always wrap fragile items first, then place heavy items at bottom for balance
Double-wrap glass/fragiles; use foam for electronics
Clear, consistent labeling prevents 90% of unpacking confusion and damage claims
"Kitchen", "Master Bedroom"
"Pots & Pans", "Linens"
"FRAGILE", "HEAVY"
"UNPACK FIRST"
All professional-grade supplies included - always restock from van
Boxes
Various sizes
Tape
Eco-friendly
Bubble Wrap
Protection
Paper
Wrapping
Markers
Labeling
Gloves
Safety gear
Adapt your techniques to each room for optimal protection. Every room has unique challenges and requirements.
⚠️ HIGH RISK AREA
85% of breakages occur in kitchens due to glassware and liquids
🔒 PRIVACY FOCUS
Handle personal items with extra discretion and care
💧 LEAK PREVENTION
Focus on preventing spills and protecting medications
📺 ELECTRONICS FOCUS
Special attention to expensive electronics and decor
Each job comes with a customized digital checklist with specific instructions for that client. When in doubt, always refer to the checklist and contact your supervisor for clarification.
Review checklist completely
Check off items as completed
Submit completed checklist
Professionalism builds trust—97% customer satisfaction starts with respect, communication, and exceptional service.
Every interaction shapes our reputation. You represent PackEmStackEm's commitment to excellence, trustworthiness, and care.
Customer satisfaction rate
Average service rating
Client referral rate
Professional appearance and courteous introduction set the tone
Keep clients informed and engaged throughout the process
Respect and discretion are non-negotiable. Clients trust us with their most personal belongings.
🎯 Quality Assurance
Ensure 100% completion and client satisfaction
🎁 Value-Added Service
Helpful advice that shows we care beyond the job
"I understand your concern. For safety and insurance reasons, we can't pack [item]. Let me note this in your checklist and contact my supervisor for guidance."
"I want to ensure everything is packed safely. We're on track, but let me update you on our progress and estimated completion time."
"I've noticed this item has pre-existing damage. Let me document this carefully to protect you and ensure accurate records."
Understand the client's concern completely
Use clear, respectful language
Note issues in checklist immediately
Contact supervisor for complex issues
When in doubt, always contact your supervisor. It's better to pause and get guidance than to make a decision you're unsure about.
Use these proven phrases to maintain professionalism and build trust
"Let me take extra care with this for you."
"I want to make sure I understand correctly..."
"Thank you for trusting us with your belongings."
"I'll document this to ensure accuracy."
"That's not my job" or "I can't do that"
"This is taking too long" or "We're behind"
"You have a lot of stuff" (judgmental comments)
"I don't know" (without offering to find out)
Test your knowledge of PackEmStackEm policies and procedures. You must score 90% (9/10 correct) to pass and become fully active.
Multiple choice format
Must get 9/10 correct
If you don't pass initially
You've successfully passed the PackEmStackEm Technician Certification!
You need 90% to pass. Review the training materials and try again.
If you have any questions about the training or need assistance, don't hesitate to reach out.